Delivery and Return
The Products ordered by the Customer will be delivered within the following deadlines to the address indicated by the Customer when ordering on the website www.bluetens.com. These deadlines are communicated for information only:
● In mainland France: 2-3 days
● In European Union member countries: 5-7 days
● In countries outside the European Union: up to 10 days.
Delivery consists of the transfer to the Customer of physical possession or control of the Product.
Except in special cases or unavailability of one or more Products, the Products ordered will be delivered at once. However, the Seller reserves the right to split the delivery subject, if necessary, to inform the Customer by email at the address indicated when placing the order. No additional shipping costs will then be charged.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above. However, if the Products ordered have not been delivered within 30 days after the conclusion of the contract, for any reason other than force majeure or the fact of the Customer, the sale may be canceled at the written request of the Customer within the conditions provided for in Articles L.138-2 and L.138-3 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days of the date of termination of the contract, excluding any compensation or withholding.
Deliveries are made by an independent carrier, to the address mentioned by the Customer when ordering and which the carrier can easily access.
Right of withdrawal: Return and cancellation
It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors. Any changes to the order by the Customer can only be taken into account by the Seller within the limits of its possibilities and provided that they are notified by email before the date scheduled for the shipment of the order.
In the event that these modifications cannot be accepted by the Seller, the sums paid by the Customer will be returned to him within a maximum period of 3 (three) weeks from the notification of the impossibility of accepting the modifications requested by the Client (unless the latter prefers to benefit from a credit note).
In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, at the end of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within fourteen days of notification to the Seller of the Customer's decision to withdraw.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice.
Damaged, soiled or incomplete Products are not taken back.
The right of withdrawal must be exercised by email to the following address: firstname.lastname@example.org; an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other declaration, unambiguous, expressing the desire to withdraw. If the right of withdrawal is exercised within the aforementioned period, only the price of the Product (s) purchased and the delivery costs are reimbursed, the return costs remaining the responsibility of the Customer.
The exchange (subject to availability) or reimbursement will be made within 15 (fifteen) days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.
The return of products is the responsibility of the Customer; it is therefore advisable to make the return in follow-up and recommended with declaration of the value of the product.
For more information email@example.com