Online troubleshooting


The program stops during use

Go back to the program description page that cuts off and click the download icon. Once the program is transferred into the memory of Bluetens, turn it on and turn the wheel. The memory program starts, you should see the blue LED turning on. If the program stops again, try to run it from another smartphone.

If the problem persists, fill the contact form you can find below and we will get back to you as soon as possible.

First of all, leave the app, disable and enable the Bluetooth and launch the app again. Start a new program, if the problem persists try to change the program.

If the first step does not solve your problem, try to start a program from another smartphone. Do not hesitate to contact us using the form below.

If the update failed or if your Bluetens turned off after an update failure, follow the instructions on the following link.

If the problem persists, start a program from another smartphone until the update is done correctly.

If your device turned off when attempting to update the firmware, please follow the reset procedure here.

Polarity often gives this feeling, no worries, the 4 electrodes work properly and independently from one other. If you wish, you can turn Bluetens off, then slightly move the electrodes so that they are on the right nerve trunks.